1. Our agreement
4UApps is a trading name of Drayton Digital Limited, Company No: 04609887, VAT No: GB827751114. Our business address is Commer House, Station Road, Tadcaster, LS24 9JF. In these terms, “we”, “us” and “our” mean Drayton Digital Limited, and “you” means the client ordering our service.
These standard terms apply to our app development and ongoing monthly service. They form the service agreement together with the app requirements and timescale we agree with you. A separate individually drafted contract is not required.
Before taking payment, we provide these terms and confirm the app requirements, timescale and total payable in a form you can save, such as an email or support ticket. Your contract starts when you have accepted these terms and we confirm acceptance of your order. If you order for an organisation, you must have authority to act on its behalf. An enquiry or a visit to this website does not create a service contract.
The version of these terms supplied with your order applies to that order. We retain a record of your acceptance. Updating this website does not automatically change an existing contract.
2. Using this website
You may use this website to learn about our services and contact us. Please use it lawfully and do not attempt to interfere with its operation, access systems without permission, introduce malicious code or misuse the contact facilities.
We aim to keep information accurate and the website available. We may update content or carry out maintenance. We cannot promise uninterrupted access, and links to separate services are subject to those services’ own terms and privacy notices.
Submitting an enquiry does not place an order. We discuss your requirements with you before confirming a project.
3. Your app and launch
Before you pay the development fee, we discuss your requirements and agree the app’s features, design, intended web or mobile platforms and timescale. These app details identify what we will deliver under the standard terms on this page.
You must supply the content, decisions and access reasonably needed to build your app and give us timely feedback. We explain any effect that missing information or a requested change has on the timescale.
We give you an opportunity to review the app before launch and report any part that does not meet the agreed requirements. Launch takes place when you approve the app and it is made available for its agreed use. Submitting an app for review is not, by itself, launch.
App store reviews and external service approvals may affect launch timing. We explain relevant dependencies and keep you informed about delays. We cannot guarantee an approval controlled by an independent app store or service provider.
4. Pricing and payments
- Development: £249 +VAT, payable after your requirements and timescale are agreed and before we produce the app.
- Monthly service: £49 +VAT per month. Monthly payments begin only when your app is launched.
- Included: updates and changes are included in the monthly fee.
We confirm the total payable, the VAT treatment of each charge, billing arrangements and the agreed service before you commit. Any third-party arrangements required for your app must also be explained and agreed in advance.
A change to your agreed charges requires your agreement before it takes effect. A change to the prices displayed on this website does not by itself change an existing agreement.
5. Updates, changes and support
Updates and changes are included in your monthly fee. Send support requests and requests for changes through our contact form. We discuss what is required and confirm when it will be delivered. Reporting a request does not guarantee immediate completion.
We provide the service with reasonable care and skill, investigate reported faults and keep you informed about relevant maintenance. We do not promise that any software or hosting service will be entirely free from interruptions or errors.
You are responsible for keeping your account credentials secure, providing accurate requirements and ensuring that content and instructions you supply are lawful. Tell us promptly if you suspect unauthorised access. Do not use your app or our systems to distribute malicious code, infringe others’ rights or access information without permission.
6. Content and ownership
The branding, text, designs and other material on this website belong to us or are used with permission. Please obtain permission before reproducing them beyond uses permitted by law.
Existing software, reusable backend modules and third-party material remain subject to their owners’ rights. You retain your rights in the branding, text, images and other content you supply. You give us permission to use that material as needed to develop, operate and support your app.
You must have the rights and permissions needed for us to use the content you supply. Personal data must be handled in accordance with applicable data protection law. Our website privacy policy describes enquiries and customer relationships; it does not replace the privacy information you must provide to your app’s users.
7. Ending a service
No long-term commitment or full month’s notice: the monthly service has no minimum contract term. You can cancel at any time, and your service will continue until the end of the current monthly billing period.
Your billing period runs from one monthly renewal date to the next, rather than necessarily following a calendar month. If we receive your cancellation before the next renewal, the service will end at the end of your current billing period and you will not be charged for another month. If the monthly renewal has already taken place, your service will continue until the end of that newly renewed billing period and will not renew again.
Monthly billing is for complete billing periods. For ordinary cancellation, there are no part-month payments or partial refunds for unused time, and you retain access to the service until the end of the billing period you have paid for.
To cancel, use the cancellation option within your customer account, use our contact form or call 0333 332 1000. We acknowledge your request and confirm the service end date. Cancelling a payment instruction alone does not notify us that you wish to end the service.
Ending the service does not remove either party’s rights or obligations that arose before it ended, including valid payment obligations and rights relating to work already supplied. The billing-period cancellation rule does not remove any statutory cancellation, refund or data protection rights, or remedies where we fail to provide the agreed service.
If you purchase as a consumer, any statutory cancellation and refund rights apply. Where you have a right to cancel a distance service contract, it is generally 14 days from entering the contract. If you ask us to start during that period, we must explain the effect on cancellation rights and obtain any consent required by law before starting. These terms do not remove your statutory rights.
8. Responsibility and your rights
We are responsible for providing the agreed service with reasonable care and skill. Tell us promptly about a problem so we can investigate and put it right. We do not guarantee a particular level of downloads, sales, revenue or other business results from an app.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. Nothing removes the rights you have under applicable consumer law.
Our privacy policy explains website data handling and essential cookies.
9. Contact and applicable law
For a question or complaint, use our contact form, call 0333 332 1000 or write to Drayton Digital Limited, Commer House, Station Road, Tadcaster, LS24 9JF. We will work with you to understand and resolve the issue.
These terms are governed by the law of England and Wales. This does not override any mandatory protections or rights to use local courts available to consumers.
We may update these terms for new orders. The date at the top identifies this version. Existing contracts remain subject to the version accepted when the order was placed unless a change is agreed with the client.